Refund Policy

1. Subscriptions

TurkishLocal Standard and VIP memberships are billed in advance, either monthly or annually. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You may cancel your subscription at any time from your Business Center — cancellation stops future renewals but does not entitle you to a refund for the current, already-paid billing period. You retain full access to your paid plan's features until the end of that period.

2. First-Time Subscription Refund Window

If you are subscribing to a paid plan for the first time, you may request a full refund within seven (7) calendar days of your initial payment, provided you have not materially used the paid features associated with that plan (including but not limited to purchasing a Boost or activating a custom domain). Refund requests after this window, or for renewal payments, are handled at TurkishLocal's discretion on a case-by-case basis.

3. Annual Plans

Annual plans are offered at a discounted rate in exchange for a full-year commitment. Outside the first-time refund window described above, annual plans are non-refundable for the remainder of the committed period once that period has begun, except where required by applicable consumer protection law.

4. Boost Purchases

Boost purchases are one-time payments for a fixed period of enhanced visibility. Once a Boost has become active and visible on the Platform, it is non-refundable. If a technical error on our part prevents a purchased Boost from activating, contact us for a full refund or a replacement Boost period.

5. Affiliate Commissions

If a referred subscription is refunded under this policy, any affiliate commission attributed to that referral will be reversed and deducted from the affiliate's pending or future payout balance.

To protect against this kind of reversal, earned commissions and any bonus amounts credited to a partner's account become available for withdrawal 45 days after they are earned or credited. This clearing period exists because a referred subscription can still be refunded under this policy during that window; once cleared, a balance is final and available to withdraw.

6. How to Request a Refund

To request a refund, contact us at merhaba@turkishlocal.com with your account email and the transaction you are inquiring about. Approved refunds are issued to the original payment method within ten (10) business days.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your card issuer, so we can resolve the issue directly. Accounts with unresolved chargebacks may be suspended pending resolution.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to payments made after the updated policy takes effect.